Complaints

Version 2026.1

DRAFT - for legal review before launch.

How to complain If you are unhappy with our service, tell us. Contact our support team using the email address and phone number at the bottom of any page, and include your name, customer number and what went wrong.

What happens next We will acknowledge your complaint, look into it, and reply with our findings and what we will do about it. We aim to resolve complaints quickly and will keep you updated if it takes longer.

If you are not satisfied You may take your complaint further. Depending on the issue, these include the National Credit Regulator, the Credit Ombud, and, for privacy matters, the Information Regulator. Your legal adviser should add the correct contact details here before launch.